Shipping.

We ship to addresses in the United States only. We do not ship internationally.

Orders are packed within 1 to 3 business days from our warehouse in California. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or a holiday begin processing the next business day.

Launches, drops, and holidays can add time. If they do, we say so on the site.

Standard delivery normally takes 3 to 7 business days after your order ships. Transit time starts when the carrier collects the package, not when you order, so the total time to your door is processing time plus transit time.

These are the carrier’s estimates, not guarantees.

Shipping is a flat rate, calculated and shown at checkout based on your address. You always see the exact shipping charge, and the order total, before you pay.

If we cannot ship your order within the processing time above, we will email you with a revised shipping date and give you the choice to wait or to cancel for a full refund. If we cannot give you a revised date, or the new date is more than 30 days out, we cancel and refund automatically unless you tell us to hold the order.

This is required by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, and it is also how we want to treat you.

You get an order confirmation by email when you order, and a tracking number once your label is scanned. Tracking can take up to 24 hours to start updating. If it has not moved in 5 business days, email us.

Please check your address before you submit your order. We ship to the address exactly as you entered it.

If you catch a mistake, email us immediately with your order number. We can usually fix it before the label prints, and not after. We are not responsible for an order delivered to an incorrect address that you provided. If the package comes back to us, we can refund the item price minus shipping, or you can pay to have it reshipped.

• Delayed: most delayed packages arrive. If tracking has not updated in 7 days, email us and we will open a trace with the carrier.
• Marked delivered but missing: check with neighbours, your building, and around the property first, and give it 48 hours, because carriers sometimes scan a parcel early. If it is still missing, email us within 7 days of the delivery scan and we will help you file a claim with the carrier.
• Confirmed lost in transit: we replace it or refund it, your choice.

Damage in transit is covered by our Return and Refund Policy.

Merchandise ships in plain, unbranded outer packaging.

Sales tax is calculated at checkout based on your delivery address, where applicable, and is shown before you pay.

Questions about a shipment? Send us a message through our contact form with your order number. See also our Return and Refund Policy and our Terms of Sale.